Parametrization - E-mail
We can define e-mail as a method that allows us to compose, send and receive messages through electronic communication systems.
The parametrization of "E-mail" allows to configure the sending e-mail reading, inform the company's default e-mail domain, among other actions, in order to allow the use of the e-mail service to add better experience in the use of the various resources available in 4biz solutions, allowing to sending information to users.
Procedure
- Access the functionality through the main menu Parametrization > E-mail;
- Set the values of parameters (attributes);
- Click on "Save";
- The list below presents the "E-mail" parameters and the purpose of each one of them:
# | Name | Possible values | Objective | Additional Guidance |
|---|---|---|---|---|
10 | SMTP SEND - Email source of service request notifications | E.g.: [email protected] | Inform the e-mail that will be used as the origin of the notifications regarding the Incident/Requests opened or changed. | Not applicable |
11 | SMTP SEND - Requires authentication for sending an email (Eg: Y or N - Default: 'N') | Y or N (Default: N) | Define if the e-mail sending used for notifications requires authentication. If the email configured in parameter 10 does not require authentication, the value "N" must be set. If the email requires authentication, the value "Y" must be set and the authentication must be configured in the next parameters. | If the value for the parameter is not set, the value "N" (No) will be automatically set by the system. |
12 | SMTP SEND - User for E-mail Authentication | E.g.: 4biz | Inform the user of the e-mail for authentication. If the e-mail requires authentication, we must inform the user to be authenticated. | If you do not inform the user correctly, authentication will not be performed. |
13 | SMTP SEND - Password for Email Authentication | | Enter the email password for authentication. If the email requires authentication, we must inform the user password for the email. | If you do not enter the password correctly, authentication will not be performed. |
14 | SMTP SEND - Server for sending e-mail | E.g.: 172.20.0.200 | Inform the SMTP server, used for sending an email. The SMTP server is in charge of sending the system notification emails to the recipients. | If you do not inform the SMTP server, you will not be able to send system notification emails. |
23 | SMTP READING - Service Desk Email Input Server | E.g.: 172.20.0.200 | Inform the Service Desk email server that will be accessed for reading emails. | Not applicable |
24 | SMTP READING - Service Desk Email Inbox User | E.g.: 4biz | Enter the Service Desk email account that will be used to receive the emails sent by the user. | Not applicable |
25 | SMTP READING - Service Desk Email Inbox Password | | Enter the email account password entered in parameter 24 for access to the Service Desk email inbox. | Not applicable |
26 | SMTP READING - Service Desk email server provider (imaps, pops, imap, pop, etc) | E.g.: imap | Inform the protocol of the Service Desk email server that will be used for reading emails. | Not applicable |
27 | SMTP READING - Service Desk email server port | E.g.: 143 | Inform the server port that will be used for reading emails. | Not applicable |
28 | SMTP READING - Service Desk Email Inbox Folder | E.g.: Inbox | Inform the email inbox folder of the Service Desk email account. | Not applicable |
72 | SMTP READING - Email Limit Loaded on Service Request | E.g.: 20 | Set the limit of emails that will be loaded on the Service/Incident Request screen. By clicking on the "upload email" button on the Service/Incident Request screen, the number of e-mails as set out in the parameter will be loaded. | Not applicable |
199 | SMTP SEND - Does the Email Use TLS / ssl Authentication? (Eg: Y or N - Default 'N' | Y or N (Default: N) | Set whether the e-mail system will use starttls authentication. | If you do not enter the 'Y' value for the parameter, it will impact only the servers that use TLS/SSL authentication and the system will not be able to send emails. |
269 | SMTP SEND - Port for sending e-mail | E.g.: 465 (security port SSL/TLS), 25 and 26 (common ports) | Inform the server port that will be used to send emails to the server. | Not applicable |
297 | Disables sending system emails (Values: "Y" or "N" Default: "N") | Y or N (Default: N) | Disables all system email submissions. | Not applicable |