Context
Definition
The dialogues are immersed in contexts. Equal words can have different meanings depending on the context in which they are inserted.
To increase accuracy in homonymous situations and avoid repetition of phrases due to synonyms, it is possible to register a context base for the virtual assistant to distinguish homonyms and the correlation between synonyms to make the conversation more fluid.
New context
- After access, the platform, go to the menu "Contexts". It's where you can edit, delete and create a context;
- Click on "New" to register a new context;
- Complete the fields:
Field | Description |
|---|---|
Name | Name to identify the context. |
Type | Select the options between Text, Boolean, Categorical, and Float. |
Description | Use this field to describe a summary to identify the context. |
4. When selecting one of the types, click on "Add" and it will be presented the registration option related to the type selected:
- Text: add a "Value" and a "Synonym";
- Boolean: it will be added the options Yes and No;
- Categorical: add a "Value", to add more items to the list, click on "Add" once again;
- Float: add a "Minimum Value" and a "Maximum Value”.
5. Click on "Save" to add the new context or go back to cancel its creation.
🖊Note: It is necessary to link the contexts to the Interest/Intent phrases within the Dialog so that the information is processed by your virtual assistant.