Intents

Intents, in the chatbot language, mean the interests or intentions of the user when interacting with artificial intelligence. That means, knowing exactly what that user's phrase or message means. Intents are important because they determine the ability of the virtual assistant to analyze the intention of whoever is using it, resulting in the understanding and success of the conversation.

Within the Helper tool, intents are a set of phrases or terms linked to identification, that is, we will group in a block the phrases and interactions that would be used by the user for a given theme and identification.

For example, for the subject "Greetings", register phrases that are related to the intention of greetings, something like "Good morning", "Hello", "Hi", and others.

The themes and identifications will depend on the needs of your company, so everything that is registered for training and understanding of the virtual assistant will be related to the reality of the services offered in your organization.

Procedure

After accessing the platform, go to the menu "Intents";
First, the following options will be presented on the screen:

Field	Description
New	To create a new intent.
Search	To search for an intent already registered.
List	List with all intents in your assistant. You have two options for each intent in the list: Edit and Delete.

3. To view or edit an already registered intent, search for a specific one or search in the list presented;

4. To create a new intent, click on "New" and complete the information as needed:

Field	Description
Name	To identify the general tenor of the user's subject. It will be the name for the phrase block that the user can use for a given context. For example, "Greetings", "User requests to send the conversation by e-mail", and others.
Theme	Depending on the type of attendance and services that the assistant will perform, the themes will classify the type of conversation for the intent that will be created. For example, "small talk" for greetings; "Service standards" for when the user requests an email conversation, etc.
Phrases	Register the phrases that can be used by the user for the subject of the intent being created. It is important to register the maximum number of sentences related to the subject so that the assistant's accuracy is better. For example, for a set of intent on "Greetings", we could register phrases such as "Good morning", "Hello", "Hey", among many others. After entering the desired phrase, click on "Add".

5. After adding the phrases for the intent, it will be presented the following options:

Field	Description
Link context	The option to link context is used to register synonyms for a given phrase. For example, in the greeting "Good morning", we can link a context of greetings, where for "Good morning" we'll have the synonyms "Good afternoon" and "Good night". That is, we can further improve the successes of the virtual assistant by linking more contexts to a sentence. When clicking on link context, the options "Context" and "for the text" will appear, where we will search for the corresponding context already registered in the tool, and then we'll put the synonymous phrases of the one that will be used in that intent.
Remove	To remove the registered phrase.

6. To save the new intent, click on "Save", or if you want to return to the Intents home screen, click on "Back".