What is 4biz?

4biz Oxygen is a 100% web, mobile, and conversational integrated ecosystem designed to accelerate digital transformation in organizations.

The ecosystem includes components such as: Workflow, ITSM/ESM, Low Code, Interoperability Integration Resources, Omnichannel, AI (Artificial Intelligence), and Agility. Everything is integrated, providing the freedom to evolve.

The ecosystem is composed of a network of applications, components, and services connected like "Lego" pieces (ICB - Intelligent Composable Business), through which new solutions and service components can be created, generating new applications and business value quickly and at scale.

All of this is aligned with the concept of Corporate Agility, as beyond the digital capabilities offered to accelerate operations, the platform also provides means and capabilities for managing agility, IT operations, and a network of technological options for your institution to achieve success.

4biz Oxygen is not just a platform for IT, but rather a platform focused on Hyperautomation and Digital Transformation, aimed at the fast and intelligent management of processes, promoting the technological evolution of organizations.

The 4biz Oxygen ecosystem of connected solutions and technological options already includes several applications, such as:

Workflow & Service Management - Previously known as ITSM, this version features capabilities that allow managing services at the corporate level, meaning it enables the management of services across the entire organization. This is possible due to its powerful and flexible workflow (design & orchestration), which allows automating various workflows, processes, services, and value chains. With its ability to integrate with any legacy or open environment via APIs, the Workflow & Service Management solution becomes essential for any company aiming to achieve high levels of excellence. For those in IT, the solution meets the highest demands for IT management and operations.
Enterprise Low Code - An innovative and strategic development platform (web and mobile) that integrates the ecosystem's portfolio of solutions. The platform is designed to accelerate the creation of technology and business applications, offering a simplified and secure environment that enables both developers and less technical users to build robust solutions. With its intuitive interface and advanced features, the 4biz Oxygen Low Code platform facilitates the rapid development of applications that effectively meet operational demands and strategic business needs. With Low Code, you can create new applications, enhance existing ones, modernize legacy systems, and integrate your entire technological infrastructure.
Enterprise Agility Management - Agility is an activity management platform that stands out for its simplicity and speed, providing an effective and intuitive way to manage projects. Designed to streamline team workflows, Agility offers a comprehensive set of features that allow you to organize, monitor, and delegate tasks efficiently, whether in collective projects or individual activities. The platform is based on proven methodologies such as Kanban and SAFe (Scaled Agile Framework), which are recognized for their effectiveness in agile project management.
AIOPS - Artificial Intelligence for Operations - A platform featuring artificial intelligence (AI) resources, with machine learning models, to automate and simplify service management, IT operations, and operational workflows. It provides a 360º view of an entire datacenter unit (on-premises, cloud, or hybrid). It actively manages events and incidents, performs AI-supported monitoring, and executes automations through actionable knowledge bases, automatic topology, and self-recovery of environments or equipment.
ChatBots and Cognitive Supervisors - A platform of "omnichannel" virtual assistants with cognitive and online intelligence that enables faster service and operations for users and customers. With it, you can request everyday services such as ticket creation and online chat, integrated with major messaging channels like WhatsApp, Telegram, Slack, Facebook Messenger, Webchat, and more. The platform also allows for the management and orchestration of daily activities for operators and other business areas with its cognitive engine.