Reviewing and Auditing Service Continuity
Continuity Registration is a process that passes through several phases. The fourth phase of this process is the Continuous Operation, where it will be defined the continuity Awareness (education and training), Continuity Review and Audit, Continuity Testing, and Invocation.
This functionality allows reviewing and audit of the service continuity.
Before getting started
It assumes the existence of a defined service in a Portfolio and Catalog Management process;
It is necessary to have registered the threat and threat category both linked to each other;
It is also essential to have registered the risk and risk category;
It is fundamental to firstly have registered the Continuity Registration, the policy and the service continuity project already defined;
In addition, to have the scope, vital functions, business impact analysis, risk assessment, strategy, plan, organizational planning, testing strategy, and awareness of continuity already registered;
It is equally essential to have registered previously the automatic actions of the incident, request, and procedure about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Find the continuity you want to review and audit, and click on "Advance";
- In "Continuous Operation", click on "Review and Audit";
- Click on the "Audit Registered" tab to make a specific search of the changes made in the continuity registry when informing the period you want, select the category and click on "Search";
- To verify more details about the change made, just click on "Expand";
- Click on the "Audit Registration" tab to register the details of the audit made. Complete the fields necessary and click on "Save".
What to do next
After reviewing and auditing the service continuity, it is necessary to execute the following action: verify the continuity test calendar, being this action, part of the fourth phase of the complete registration of the continuity called "Continuous Operation."