Service Level Requirement
The Service Level Requirement (SLR) is the requirement of a client to an IT service, based on the business objectives and it's used to negotiate the service level targets.
This feature provides a variety of actions, such as including, changing, and deleting a service level requirement.
Before getting started
To register a service level requirement,
It is necessary to register previously an employee.
Procedure
- Access the Service Level Requirement functionality through the main menu Processes > Service Level Management > Service Level Request;
Searching SLR
2. It will appear the filters available to search for the SLR in case you want to find an SLR already created or editing one.
Filter | Description |
|---|---|
Subject | You can search by the subject of the SLR, described in the creation phase |
Situation | You can search by the status of the SLR: Active, Inactive, Planning, or Under Review |
3. Once you use the filters to search for the SLR, it will appear in the list below the filters, showing its Subject and Situation. Here are the actions available for the SLR:
Action | Description |
|---|---|
Edit | If you want to change or view any information about the SLR. The fields are the same as the creation |
Delete | If you want to delete the SLR |
Registering/Editing SLR
4. Click on "New" to create a new SLR or on "Edit" to edit the information of an SLR already created
Field | Description |
|---|---|
Requester (*) | The requester of the SLR |
Requested in (*) | Set the date when the request was made |
Situation (*) | Select the status of the request. We have the options: Active, Inactive, Planning and Under Review |
Subject (*) | Inform the subject of the SLR |
Detail (*) | Give all the details about the service level requirement you're creating |
(*) Indicate mandatory fields
Saving
5. Once you complete all the necessary information for the SLR, you will have the following actions:
Action | Description |
|---|---|
Save | To create the SLR or to change it when you are editing an SLR |
Clear | To return the fields to the default |