AddOns
Ticket History
Through this functionality, it is possible to customize the occurrence inclusion screen by creating a ticket timesheet. On the new screen, the Date and Time fields have been replaced with "Start date and time" and "End date and time".
Connection and Package
- Create an "ITSM" database connection in Builder > Configuration > Database Connection
- Copy and Save the JSON attachment to a ".json" file;
- Import the file created on Builder > Management > Package:
- Click on “Import”
- Select or drag the package to modal, check the "Execute DDL" option, and click on "Import"
- Wait for the package import message
Customize the Tickets Occurrence Creation Screen
- Create the preview template associated with the Builder form "ticketOccurrenceNotes". The template page is of the default type.
- Associate the visualization template or monitoring template in the portfolio.
📌 IMPORTANT!
For Builder previous versions than 1.3.0.0, run the database scripts:
alter table ocorrenciasolicitacao add starttime timestamp; alter table ocorrenciasolicitacao add endtime timestamp;
Add the Ticket History Form to the Ticket Screen
- Create the preview template associated with the Builder form "ticketHistory" (The template page is of type CRUD);
- Associate the display template in the portfolio.