16 Processes
Knowledge
Configuring External Access to the Knowledge Portal
4min
This feature allows configuring the KDB so that knowledge articles in the Knowledge Portal are visible by users that do not have a login and password.
The environment needs to be with the online environment and with the index functionality (SOLR) activated;
It is necessary to know the URL address to access the Knowledge Portal.
Step 1:
- Access the main menu System > Settings > Knowledge Management (Indexing);
- Click on "Update the index server";
- Click on "Confirm".
Step 2:
- Access the main menu System > Settings > Knowledge Portal > Customize;
- To change the logo and background of the header, it is necessary to respect the size that is presented on the screen;
- In the "Access" field, enable the field "Enable external access" to the option YES;
- Click on "Save".
Step 3:
- Access the main menu Processes > Knowledge Management > Knowledge;
- To create New Knowledge, click on the options button "Operations" and then on "Add new knowledge";
- To edit an existed knowledge, search for the knowledge through the filters available and then click on "Edit";
- Complete the fields available and pay attention to:
- The Privacy field, that should be Public and;
- The Access, that should be External;
- In the Publish field, enable the key to the option YES.
Access the Knowledge Portal and search for some knowledge without logging into 4biz.
