Event

According to ITIL "the event management is responsible for monitoring the events that occur through changes and improvements in IT infrastructure. Doing this lets normal operations to continue".

An event is defined as a "significant change in the management of a configuration item or IT service". Event is also the term used for when an alert or notification is created by any IT service, configuration item, or monitoring tool. Events often require action from the IT operations team and can lead sometimes to the registration of an incident.

This section contains documents about functionalities related to event management.