16 Processes
Knowledge
Displaying and Searching for the Tags in the Knowledge Portal
2min
Tags are keywords (relevant) or terms associated with information, topic, or discussion that you want to index explicitly in the system in order to facilitate the search for the content you want.
This document is intended to inform how to create and search for knowledge with tags.
SOLR must be correctly configured for this to work properly.
- Access the functionality through the main menu System > Settings > Knowledge Portal > Configuration of Knowledge Portal Filters;
- It is necessary to make the filtering of Knowledge Portal available, to be made through tags, being able to order in which critical position the tag will have in the providing of search results;
- To create a tag and link it to a knowledge, it is necessary to access the functionality through the main menu Processes > Knowledge Management > Knowledge Management, and then, when registering the knowledge, define and register the tags in the field "Tags" to help in the search success of this article;
- To search knowledge through its tags, just access the Knowledge Portal or User Guide and search for the article by the keyword that expresses the concept of what is intended to be found.
