16 Processes
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Incident and Request
Use
Locating a Ticket
3min
The ticket list screen, sometimes can bring an extensive relation of items. The search field allows a quick directing to the item you want, through its number or task name.
It's necessary more than one ticket registered so the search field can return the results.
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the search field.
✅ Rule: The search effectiveness depends on the following of some rules of permission by the filter, such as: execution, delegation, monitoring, visualization, user groups, contract link, units and logged in collaborator.
