16 Processes
Knowledge
Refining Search in Knowledge Portal
1min
This knowledge aims to guide and suggest the best ways to search for an article in the Knowledge Portal.
- Connectors between terms (Boolean logical operator):
- AND (+): it is possible to search with more than one word, prioritizing one of them in the result. Add the positive sign "+" in front of the word that will be prioritized. For example, Ticket + Delegate;
- it is possible to refine (reduce) the result, including words to be excluded from the list. For example, Request - Incident.
- Try with different variations of a word, for example:
- Request;
- Requesting;
- It is possible to search for a part of the word. For example, Reque.
- Use synonyms:
- Generate;
- Create.
- Use commas to search for exact phrases:
- Put the phrase you want with commas, e.g.: "How to delegate a ticket"
- Navigate through the folders and click on one with the subject you want.
