Release Notes - 2023
Take a look at all the changes, improvements, and new versions of 4Biz Helium.
Welcome to 4Biz Helium Version 2.4.3. This version presents the following corrections:
Corrective | Description |
|---|---|
ITSM #13691 | Special characters password correction. |
ITSM #13741 | Knowledge database error correction. |
ITSM #14559 | Knowledge incorrect display fix. |
ITSM #13365 | The remove attachment button was created in the remote access screen. |
ITSM #14687 | Autocomplete on the ticket and tasker screens improvement. |
ITSM #13838 | New call capture fix. |
ITSM #14445 | External access configuration fix. |
ITSM #14996 | Correction in sending e-mails within the flow. |
ITSM #14946 | Graphmail correction. |
For this version, the compatible Builder is 1.3.7.8
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
✏️ Note: In autocomplete fields for names, the system brings as a suggestion information regarding the registered users. This information may bring information for users with identical names, which makes selection difficult.
The autocomplete fields were altered to show the information "Name | Login | E-mail", facilitating the username choice.
The autocomplete search was also modified to be made from the three attributes shown, "Name | Login | E-mail", so it is possible to type all information kept in any of the three attributes.
In the Tasker screen, the name suggestions were altered to display "Name | Login | E-mail". However, on this screen, there is no option to search for one of all three attributes, as it is only possible to search for "Name".
Welcome to 4Biz Helium Version 2.4.2. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM #13791 | Correction | Check platform parameter 261 and adjust it to the customer's needs. |
ITSM #13366 | Correction | In the field that only accepts IP, make it possible to enter the name of the container to make the settings default. |
ITSM #13650 | Correction | Permission error based on a permission set in the flow |
ITSM #14450 | Correction | A recurring issue that has negatively affected the experience of JMacedo, Vision One, and ALRS customers has been identified when using our support tool. |
ITSM #13561 | Correction | The group set to direct to the group, internal to the ticket, must be the same group set to the current internal group of the ticket. |
Card #3180 | Correction | The ombudsman screen redirects to login. |
Card #2530 | Correction | Performance - Problem: Transaction Isolation - Databases do not allow relationships between uncommitted records, this directly impacts restoreAll which is generating NullPointer; We must reduce the number of database queries. |
For this version, the compatible Builder is 1.3.7.8
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.4.1. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM #13173 | Correction | Notification resource in 4biz (send email notification directly via 4biz) not working properly. |
ITSM #12542 | Correction | History tab inside the approved changes module is not bringing the correct information about the approval history. |
For this version, the compatible Builder is 1.3.7.8
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.4.0. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM #12031 | Correction | Correction in email form key fields* |
ITSM #13904 | Correction | Vulnerability correction. |
ITSM #12525 | Correction | Correction in notification of problems sent by email. ** |
ITSM #13002 | Correction | Correction in the text of history. |
For this version, the compatible Builder is 1.3.7.8
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
*The proper way to send the keys correctly is: ${Model name in capital letters}
This field can be found in Builder > Form > Select app and click Edit. Click the components on the screen to check the value of the MODEL field.
** The parameters 129 and 128 should be used only with a script batch to be executed in the time the user wished to receive notifications for expired problems or problems to expire in 24 hours. br.com.centralit.citcorpore.quartz.job.JobNotifyTroubleshootingDeadline
Note: The SLA status shown by the system on the problems list is different from the status in the emails to be sent by batch processing regarding expired or to-be expired problems: Status system SLA: To expire (1h before) Status email notification SLA: To expire (24hrs before)
The system behaves this way because the email is only a notification that the problem is about to expire in 24 hours so that the user can act accordingly.
Welcome to 4Biz Helium Version 2.3.9.2. This version presents the following corrections:
Type | Description |
|---|---|
Correction | Builder Forms attachments display correction. A new display button was implemented and the attachments' Content-Type was corrected. |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.9.1. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM #13157 | Corrective | Chat button layout correction |
ITSM #11951 | Corrective | Change module page color correction |
ITSM #13139 | Corrective | Problem ticket capturing error correction |
ITSM #12568 | Corrective | People management (with special characters) search engine correction |
ITSM #12135 | Corrective | Change e-mail parametrization correction |
ITSM #12473 | Corrective | Logical error in the change module correction |
ITSM #12474 | Corrective | Logical error in the change module correction |
ITSM #12966 | Corrective | Correction when returning to the service catalog |
ITSM #12427 | Corrective | 50% layout responsiveness error correction |
TASKER #2155 | Corrective | Smart Portal chat button color correction |
TASKER #2144 | Corrective | Comments tab Add button on the ticket screen correction |
TASKER #2073 | Corrective | Liberation module page color correction |
TASKER #2074 | Corrective | Problem module page color correction |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.9. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 13157 | Correction | Layout correction in the chat button; |
ITSM 12966 | Correction | Correction when returning to the Service Catalog; |
ITSM 12427 | Correction | Zabbix and Nagios Generic Manager registration, allowing recording and alteration; |
ITSM 11951 | Correction | Impact and urgency addition when automatically opening a ticket via a Zabbix event; |
TASKER 2073 | Correction | Release module page color correction; |
TASKER 2074 | Correction | Problem module page color correction. |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.8. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 13244 | Correction | API REST for ticket search; Method: POST URL: {{ServiceManagmentURL}}/webmvc/ticketsearch/search Body example: { "ticketId" : 1839, "orderBy": [{"field" : "taskId"}, {"field" : "ticketId", "typeOrder" : "DESC"}], "statusId": 6, "ticketStatusIdList" : [1,2,4,5] } |
ITSM 13245 | Correction | Advanced Search - show the group's name regardless of whether the ticket is captured or not, especially for tickets allowed for commentaries. |
ITSM 13244 | Correction | Ticket history or origin and destination of the group - show the action of delegating and show the group that made the delegation; |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.7. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 12935 | Correction | Logo treatment and project name. |
ITSM 12864 | Correction | It handles direct delegation for user-assigning automatic capture. |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.6. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 12829 | Correction | MongDb auto-configuration removal from Service Management, which conflicted with the container; |
ITSM 12830 | Correction | E-mails list validantion in Monitora incidents, avoiding duplication; |
ITSM 12831 | Correction | Error in Zabbix and Nagios Generic Manager registration, allowing recording and alteration; |
ITSM 12832 | Correction | Impact and urgency added in automatic ticket opening via Zabbix event; |
ITSM 12833 | Correction | It is now allowed to inform the auto-correction time for the event in the generic manager screen |
ITSM 12834 | Correction | Management of the keys for translating event data in the transcript to the ticket description when triggering automatic event actions. |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.9
The compatible version of Inventory is 3.0.9
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.5. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM #12782 | Correction | New documentation URL |
ITSM #12783 | Correction | Includes the Requires Attachments option in the portfolio maintenance screen |
ITSM #12784 | Correction | Search by process/practice in the flow drawing screen |
ITSM #12785 | Correction | Presents the contract information screen |
ITSM #12786 | Correction | The Change Activity screen menu has been discontinued, as it was replaced by Simple |
ITSM #12711 | Correction | Applies the e-mail sending control, from the obligatory e-mail configuration in the group registration |
ITSM #12787 | Correction | Continuity Management fixes. JSONArray Parse error |
ITSM #12788 | Correction | Risk Category Registration screen fix |
ITSM #12789 | Correction | Implementation of the WebServices operation name validation, of those already registered |
For this version, the compatible Builder is 1.3.7.7
The compatible version of EVM is 3.0.8
The compatible version of Inventory is 3.0.8
The compatible version of Mongo is 5.0.6
Welcome to 4Biz Helium Version 2.3.4. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM-11162 | Correction | Change e-mail keys
|
ITSM-11359 e 11360 | Correction | Knowledge expiration notification
|
ITSM 12300 | Correction | Gov.br
|
ITSM 11247 | Correction | Knowledge e-mails
Keys for knowledge expiration e-mail: CONTEUDOSEMFORMATACAO IDBASECONHECIMENTO TITULO VERSAO DATAINICIO CONTEUDO NOMEPASTA DATAEXPIRACAO STATUS SITUACAO IDUSUARIOAUTOR NOMEUSUARIOAUTOR IDUSUARIOAPROVADOR DATAPUBLICACAO DATAHORAACESSO |
For this version, the compatible Builder is 1.3.7.7
Welcome to 4Biz Helium Version 2.3.3. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 10800 | Correction | Delete empty spaces in the Portfolio component of the ticket screen |
ITSM 10800 | Correction | Empty unnecessary lists in the post when saving a configuration item |
ITSM 10800 | Correction | Styling Gov.Br access |
For this version, the compatible Builder is 1.3.7.7
Welcome to 4Biz Helium Version 2.3.2. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
| Correction | Allow saving configuration item that has so many relationships that it exceeds the WildFly max_post_size |
| Correction | Update the MongoDB driver between ITSM, EVM, and Inventory projects |
For this version, the compatible Builder is 1.3.7.7.
Welcome to 4Biz Helium Version 2.3.1. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 12014 | Correction | Handle execution group for approval not assigned to the group |
For this version, the compatible Builder is 1.3.7.7.
Welcome to 4Biz Helium Version 2.3.0. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
ITSM 11732 | Correction | Show ticket status on the screens: Incident/Request, advanced search, related ticket, and sub-ticket |
ITSM 11873 | Correction | Put the group name in the request search screen |
ITSM 10959 | Correction | Change the logo of reports generated in PDF |
ITSM 11884 | Correction | Filter reclassified requests |
ITSM 10982 | Correction | Allow generating PDFs in the management reporting panel |
---------------- | Correction | Put ticket attachments as mandatory. |
For this version, the compatible Builder is 1.3.7.7.
Welcome to 4Biz Helium Version 2.2.9. This version presents the following corrections:
Number | Type | Description |
|---|---|---|
TASKER 15023 | Correction | Automatic action trigger from reading Graph Mail |
For this version, the compatible Builder is 1.3.7.7.
