What is 4biz ?
4biz, developed by Run2biz Corporation®, is a platform that connects people and digital resources to optimize work and increase business results.
Through the relationship portals, we optimize the experience of customers and employees. Moreover, through the Intelligent Digital Workflow and agile management, using Kanbans, we connect teams to a greater customer-centric collaboration, generating progressive and interactive improvement, simplicity in execution, practicality, alignment, and agility.
Speeding up the Digital Transformation
The services linked to our platform provide the necessary support for your business.
By adopting the technologies of 4biz, your organization can create the best alternatives for improving, with quality assurance as defined by the market.
We offer excellence in service management, based on three pillars: People, Processes, and Technology. All of them are supported by the Smart Methodology, which offers a plan to implement the service management processes in your organization.
What are the possibilities of usage?
There are cases of service management with automated processes in several areas, for example:
- Education
- Purchases
- Travel
- Human resources, such as staff, training, others.
- Personal department such as requesting benefits, vacation, payroll, clarification, others.
- Legal, such as elaboration and analysis of contracts, support, others.
- Field service, such as the exchange of equipment, execution of repairs and maintenance, others.
- Communication, Marketing, and others.
Why you should choose 4Biz
Our Vision for the Future
Agile is the new standard, and quick adaptation is fundamental.
4biz is designed to manage departments and people with an agile concept, always with the human factor in mind, in order to achieve the goals set by each organization. We believe that consistency in the movement is more important than speed alone.
Our future vision is based on three pillars: People, Processes, Experiences, and Results.
Pillar | Our View |
|---|---|
People | They are the source and motivation for everything. However, they can also be responsible for drawbacks. |
Processes | The way to guide the people's experiences (both clients and workers), and they take these people in the right way. |
Experiences | Experiences are what drive people and make them approve or disapprove a service. |
Results | This is what everyone wants. It represents the value delivered to the clients. At the end of each cycle, everything involving the previous pillars should converge to the achievements of the departments and organizations. Here are all the goals to be reached. This pillar will guide all the others. |
Processes connect people with each other. If you build processes from positive experiences, people will be more connected, more productive, and will reach the expected results. Positive experiences bring trust, which is the basis for everything.
About ITIL
ITIL (Information Technology Infrastructure Library) is a world reference standard for IT projects management.
The ITIL structure was developed by CCTA (Central Computer and Telecommunications Agency) with the purpose of setting methods and standards for the British departments, in order to improve internal projects.
ITIL is a structure with best practices for IT service management, and it provides resources to follow the norms ISO/IEC 20000, incorporating the best recommendation of CMMI, PMBOK, COBIT, Six Sigma e ISO 20000.
4biz has 16 native automatic processes, following the best practices in service management according to the ITIL library:
- Portfolio Management
- Service Catalog
- Service Level Management
- Request Management
- Knowledge Management
- Incident Management
- Problem Management
- Assets and Configuration Management
- Change Management
- Release and Deployment Management
- Event Management
- Availability Management
- Continuity Management
4biz History
4biz is a product that had its initial construction to meet the needs of ITSM (IT Service Management), mainly for the fulfillment of the ITIL requirements, preached by the institution Pink Elephant, through PinkVerify certification. Currently, 4biz meets all the certification processes. The main functionalities are Ticket Management (incidents and requests), Service Portfolio and Catalog, Knowledge Base, SLA, Changes, and CMDB. The current 4biz target audience is companies that have IT departments, as well as the need of ITSM solutions to manage their ITs.
Evolution
The main change introduced in the last year was the focus on business processes beyond IT, that is, Corporate Service Management, proof of this is the adaptation of the service statement that became Connecting processes. Delivering experiences. This decision was based on the capacity of our Workflow to adapt to various business needs, and Builder, by allowing the construction of new data inputs and integration possibilities. We also created in the year 2018 the products EC - Experience Center. This product is an initiative to create a digital workspace builder.
Benefits of choosing 4biz
The greatest benefit of adopting the 4biz solution is, without a doubt, the possibility of centralizing the management of the whole service chain in a single point.
Here, we have a list of the processes that can be managed using the software:
- Ticket Lifecycle Management;
- CMDB Management;
- Discovery & Inventory;
- Measuring service level and results of all the suppliers, third parties, and the company itself;
- Creating a service catalog for your clients and receiving automatic requests;
- Making your management proactive, integration with Events and IoT;
- Implementing a unified point of contact;
- Automatization of processes;
- Orchestration and organization;
- A customizable visual platform for workflows, allowing for flexibility, agility, and productivity increase;
- Configuration of processes, service levels, and results according to your politics and contracts with the clients;
- Management of multi-enterprises, multi-contracts, and multi-service catalogs;
- Group and VIP clients management;
- Continuity plans management;
- Management of service availability;
- Creation of workflows according to BPM standard, without the need of other solutions;
- Cost reduction and improvement of your processes, helping with the How-To in order to simplify the goals;
- Control of your professional team with georeferences and deal with external demands faster (Field Support Management);
- Customized Dashboards that allow for a simplified and clear view of what demands action;
- Continual improvement of the company and of the processes;
- Information crossing, metric definition, and monitoring of results;
- Defining alerts, notifications, and flows for the Continuity Plan;
- Experience Centers;
- Management and operational development of all the internal areas;
- Defining activities to be done on mobile devices and desktops;
- Pay only for what you are using and have access to the platform from anywhere with the cloud technology;
The platform is suited for any environment and scenario since its creation according to ITIL, and the goal is to be a source of knowledge that can be trained according to the particular needs of your institution.
4biz was planned and designed to make the smart management of the IT world clearer, with the unification of information and demands on a single platform, making your daily work smarter, more practical, and dynamic.
This solution was developed focused on Service Desk and Service Management needs, according to the ITIL processes and certified by Pink Elephant, but the implementation of the software allows not only for the management of IT services, as it can also help with other services your organization provides.
The Main Action Lines
- Service and Relationship
Service and ticket attendance, client relation, and satisfaction, service desk, ombudsman, integration with phone services, and social media.
- Agile Work
Many Kanban tables, checklists, agile planning, easy delegation, simple and efficient control.
- Business Operations
Service Portal for clients and employees, management of several demands, performance management, modern HR services, field management, and mobile.
- IT Operations
Tickets and Service Desk, Problems Management, Knowledge, Event. Continuity, IT Assets, Change, Liberation, Availability, and many more processes according to ITIL best practices.
- Virtual Assistant and Knowledge
Allows the integration with the most popular AI systems, a Knowledge portal customizable according to each profile and user group, the building of digital workspaces (Experience Centers).
- Automation and Integration
Customization and designing of web and mobile forms, workflows, App and API builders, integration with banking and legacy systems, and also many other connections.
Competitive Designs
The 4biz Platform brings many competitive features:
- Ready to use: Comes with 85% of the customization for IT and HR built-in. The digital transformation can take place immediately;
- Gradual growth: start small, with one department. Later, it is possible to increase the use of that department and expand to others;
- Improved ROI for ITSM corporate solutions;
- High possibility of adaptation to the client's business with the Builder and Workflow - Codeless Online Customization;
- All-In-One and, at the same time, simple to use, easily integrating with daily activities and operations;
- Adaptation to many different company sizes (small, medium, and large). Possibility to monitor the company's growth;
- Simple marketing model: Easily understandable by partners and clients;
- Integrated Experience Center Platform, BPM, and Kanban to manage many different business areas, offering an efficient digital workplace;
- Third-party service management is centralized on a single platform.
Helper
ANUVA was also initiated and represents the Artificial Intelligence of 4biz, where it promotes integration and machine learning with knowledge.
Builder
BUILDER is a product that has been 100% ready and adequate within 4biz, this product is very powerful and allows to build new functionalities, applications, and integrations. It is very close to RPA (Robotics process automation) products, but it brings different possibilities, such as the natural integration with the Service Management framework (SLAs, knowledge, portfolio, tickets, service portal, among others).
In addition, we understand that the concepts of Service Management is very powerful and can go beyond IT, allowing interesting gains to the business units.