Change
Presentation
Change Management is the process responsible to evaluate, coordinate and decide about making change proposals to Configuration Items (CI).
According to ITIL, the main goal of this process is to ensure that changes are made in a controlled way, being evaluated, prioritized, planned, tested, implanted, and documented.
Changes can be categorized as:
- Standard Change;
- Normal Change, and
- Emergency Change.
Type | Description | Example |
|---|---|---|
Standard Change | Authorized, low risk, it occurs with frequency. It's initiated by a defined trigger that follows a procedure or work instruction to make the activities - well known - have a pre-determined budget | Install a standard desktop application package. |
Normal Change | Any change in services other than emergency or standard. It follows the policies, deadlines, and procedures defined by the organization | |
Emergency Change | Urgent changes that need to be done as soon as possible. | Change to resolve a Major Incident or implement a security fix. The Change Management process usually has a specific procedure to handle emergency changes. |
This section is dedicated to the configuration and use of items related to Change Management.