Automatic Actions for the Change Management Process
Some events will present a situation in which the most appropriate action will be to handle them with the Change Management process. This functionality is intended to register the automatic actions for the change management process. This registration will be associated with the automatic actions, where it will be used in the registration of 4biz event managers Nagios, Zabbix, Inventory, and Correlated Event.
This feature provides a variety of actions, such as including, changing, and deleting automatic actions of the type change.
Before getting started
To register the change automatic actions, it is necessary to previously register the unit, the requester (employee), contract linked to the employee and unit; the Change Advisory Board (group) and;
Configure the parameters 47, 279, and 280 about the change.
Procedure
- Access the functionality through the main menu System > Automatic Actions > Automatic Actions;
- Fill in the available fields;
- Click on "Save".