Canceling Problem
This functionality allows canceling a registered problem.
Before getting started
It is necessary to register previously a problem.
Procedure
- Access the main menu Processes > Problem Management > Problem;
- Find the problem you want to cancel, click on it, and then on "Open”;
- Click on the "Review and Closure" area and then on the "Closure" tab;
- Select the "Cancelled" option;
- Select the Root Cause and Solution Category that best represent the scenario of cancellation;
- In the Closure field, describe the details about the problem's cancellation;
- Click on "Save and advance flow" or "Save and keep current task".