Configuring Access Permission of Service Request Management
The Access and Permission functionality allows to define who will have access to the functionalities of the Service Request Management screen, and what type of access is allowed (reading, saving, and/or deleting).
Before getting started
To define the access permissions to the ticket functionalities, it'is necessary:]
To previously register the profile.
Procedure
- Access the functionality through the main menu Access and Permission > Incident/Request Management;
- Choose the profile access;
- Click on "Edit";
- To each functionality of the Request/Incident Management, select the actions (view, save and/or delete) that the Profile will be able to make;
- Click on "Save".