Configuring Service Contract Attributes
The Portfolio Management module allows flexible management of services, it is possible to link one or more contracts to a specific service (multi-contract).
This allows management to meet different requirements for the same service by having different service flows, SLA, operating conditions, etc. per contract.
Before getting started
To configure the service contract attributes, it is necessary to have a service previously registered.
Procedure
- Access the functionality through the main menu Processes > Portfolio and Catalog Management > Portfolio;
- Access the Service Portfolio you want and click on "Advance";
- Click on "Advance" in the service to access it. The Service Information screen will be presented;
- Click on the "Contract" tab and link a contract;
- Click on "Advance" in the contract to access it;
- On the left side, the different attributes that can be configured will be presented.
💡 Tip: Contract management can be done directly by clicking on the edit link, however, it is important to check if your profile has this permission.
What to do next
Define the activities to be linked to the registered contract. More information can be accessed in the document Linking Activities to the Service Contract