Creating Connection to Remote Access Server
This functionality allows configuring the option of remote access, present in the CMDB screen and ITSM.
Before getting started
For this configuration, the user should:
Have configured the instance GUACD and made it communicable;
In addition to having previously registered time, configuration item group and also parameter 319 being in the option "YES".
Procedure
- Access the functionality through the main menu System > Remote Access > Remote Access Settings;
- Click on "New";
- Complete the fields available;
- Click on "Save".