Defining Service Continuity Policy

Continuity Registration is a process that passes through several phases. The first phase of this process, called Initiation, is where the policy, scope, and IT service continuity project are set. This functionality allows setting the policy.

The policy should define and communicate, as soon as possible, to all members of the organization involved or affected by the business continuity, to be aware of its responsibilities to support the IT Service Continuity Management (ITSCM) according to the objectives of the policy.

Before getting started

It assumes the existence of a defined service in a Portfolio and Catalog Management process.

It is necessary to have registered the Continuity Registration.

It is necessary to have registered the threat and threat categories, both linked to each other. It is also necessary to register the risk and risk category.

It is equally essential to have registered the automatic actions of incidents, requests, and procedures about the Event Management.

Procedure

Access the functionality through the main menu Processes > Continuity Management > Continuity;
Find the continuity you want to link the policy and click on "Advance";
In Initiation, click on "Policy" and then on "Register Policy";
Complete the fields necessary (title, version, expiration date, description, and link the responsible for the policy);
To attach a file, click on the tab "Attach" and then on "Add file" to link the file;
Click on "Save".