Event Center
This functionality is intended to present some functionalities for Event Management. For example:
- View charts;
- Managing events;
- Search events.
Before getting started
To have access to all event options, it is necessary to have a function server with EVM and Mongo applications that can communicate with ITSM.
Procedure
- Access the functionality through the main menu Processes > Event Management > Event;
- Search for the event and action you want.
- On the left side of the screen, right below the search area, next to where is written "Event Management", you can select if you want to view the events from the Event Manager or see the Charts of the events.
There are 5 charts available and we will see each one of them
Comparison Chart by Event Type
This chart presents trend analysis and comparison by period (defined in the search item, on the magnifier icon (🔎) - of events that occurred with the status): Information, Warning, Exception, Up, Down, and Unknown.
Number of Occurrences by Event Type
The information presented is related to the distribution of events in a ring chart. When clicking on the part you want to see, a balloon with the number of events that occurred will appear.
Number of Occurrences by Tool
The data presented in this chart refers to the integration with internal and external monitoring tools, in addition to the number of events generated by their source.
Number of Occurrences by Configuration Item
The chart presents the number of events that occurred in each configuration item divided by status: Information, Warning, Exception, Up and Down. The number displayed within the status indicators refers to the number of events that happened in each CI.
When clicking on the indicator, it presents all events that occurred with its information of Unique ID, Status (classification), Source (tool), and Date/Time.
Number of Occurrences by Service
The information of the chart presents the number of events that occurred by service and divided by status: Information, Warning, Exception, Up and Down. The number displayed within the status indicators refers to the number of events that happened at each service.
When clicking on the indicator, it presents all events that occurred with its information of Unique ID, Status (classification), Source (tool), and Date/Time.
Creating event
The events will be created in the platform through the integration with internal and external monitoring tools. The captured event will be classified (Information, Warning, or Exception), then the event will be created with logged status and, according to the automatic actions, an incident, a problem or a notification can be created. If an automatic action is triggered, the event will have the status changed from logged to running till it has been solved or archived.