Generating Reports from the Charts and Reports Panel - Changes

The next topic will address how to create charts and reports for changes.

In all cases, there are several manners to view the reports through four icons:

To create a table with information, click on the icon "Table";
To display the chart option, click on the icon "Charts" and select the format of the chart;
To create a report in PDF, click on the "Download PDF document" icon;
To create a report in Excel, click on the "Download document XLS" icon.

Generate Impact Reports of Change (RFC x CI)

This report offers to users the possibility of verifying the CI used in a change and how it is affected.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the field "Information Group", select the option "Changes";
Click on the report "Impacts of Changes (RFC x CI)";
Set the filters as needed and click on "Create";
It will be presented the impacts of change according to the filter entered.

This report offers to users the possibility of verifying unauthorized CI to be updated.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the field "Information Group", select the option "Changes";
Click on the report "Unauthorized CI updates";
Set the filters as needed and click on "Create";
It will be presented the updated report of unauthorized CI according to the filter selected.

This report offers to users the possibility of verifying, in charts, the changes through their impact (high, medium, low).

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the field "Information Group", select the option "Request for Change";
Click on the report "Changes x Impact";
Set the filters as needed and click on "Create";
It will be presented the impact chart of change according to the filters selected.

This report offers to users the possibility of verifying, in the chart, the changes by its service level agreement.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the field "Information Group", select the option "Request for Change";
Click on the report "Change x SLA";
Set the filters as needed and click on "Create";
It will be presented the chart of changes by SLA, according to the filters selected.

This report offers to users the possibility of verifying, in charts, the changes by the risk that it offers to the business.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the field "Information Group", select the option "Request for Change";
Click on the report "Change x Risk";
Set the filters as needed and click on "Create";
It will be presented the chart of changes by risk according to the filters selected.

This report offers to users the possibility of verifying, in the chart, the changes by service.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the field "Information Group", select the option "Request for Change";
Click on the report "Change x Service";
Set the filters as needed and click on "Create";
It will be presented the chart of changes by service, according to the filters selected.