Generating Reports - Knowledge Management
This document aims to present several types of reports related to the information contained in the knowledge base.
Generate Report of Knowledge Base
The purpose of this report is to provide information on the knowledge contained in the knowledge base. This report presents the Usage information, Access, and all possible trends.
Procedure
- Access the functionality through the main menu Reports > Knowledge Management > Knowledge Base;
- Set the filters as needed.
🖊 Note: The amount of access to knowledge is presented in the report. This amount is counted by users, being counted as only 1 click per hour.
Generate Quantitative Report of Knowledge Base
This report aims to present the knowledge articles by status, origin, evaluation, author, and approver, in the knowledge base.
- Access the functionality through the main menu Reports > Knowledge Management > Knowledge Management Quantitative;
- Set all filters as needed.
Generate Report of Documents Accessed in the Knowledge Base
This report aims to present the number of documents accessed in the knowledge base.
- Access the functionality through the main menu Reports > Knowledge Management > Documents Accessed;
- Set the filters as needed.
Generate Report of Maintenance in the Knowledge Base
This report aims to present information about the registration and/or change of knowledge articles in the knowledge base.
- Access the functionality through the main menu Reports > Knowledge Management > Knowledge Management Maintenance;
- Set the filters as needed.