Generating Reports - Problem Management
These next are the available reports regarding Problem management:
- Problem/Incident Report;
- Problem Quantitative Report;
- Report about Quantitative of Request/Problem by Service.
In all cases, there are options for exportation:
- Click on "Generate PDF" to create the report of the problem/incident in PDF;
- Click on "Generate XLS" to create the report of the problem/incident in Excel.
Generate problem/Incident Report
This report is intended to present the incidents related to the problem.
- Access the functionality through the main menu Reports > Problem Management > Problem/Incident;
- Set the filters as needed.
Generate a Quantitative Report of Problem
This report is intended to present the number of problems that happened in a certain period of time.
- Access the functionality through the main menu Reports > Problem Management > Problem Quantitative;
- Set the filters as needed.
Generate the quantitative report of request/problem by service
This report is intended to present the number of requests and problems that were registered, by service.
- Access the functionality through the main menu Reports > Problem Management > Service Request/Problem;
- Set the filters as needed.