Invoking Continuity

Continuity Registration is a process that passes through several phases. The fourth phase is the Continuous Operation, where Continuity Awareness (education and training), Review and audit, tests, and Invocation will be defined. This functionality invokes service continuity.

The trigger to have an invocation is the opening of an incident of critical type. The incident has to be approved to be presented on the Invocation screen.

Before getting started

The existence of a defined service in the Portfolio and Catalog Management process.

Have the tool integrate with Service Level Management through the Service Catalog and Portfolio Management to track business process/service criticality, time period criticality (e.g. time of day/week/month/year when disruption would be most severe), and service level recovery targets. This information can be configurated in CMDB&Asset Management in attributes of CI.

It is fundamental to have registered the Continuity Registration, the policy and the project of service continuity already defined, in addition to the scope, vital functions, business impact analysis, risk evaluation, strategy plan, organizational planning, the strategy of tests, and the audit and review. It is even recommended to check the continuity testing calendar.

It is necessary to have registered the threat and threat categories both linked to each other. It is also essential to have registered the risk and risk category.

It is equally essential to have previously registered the automatic actions of incidents, requests, and procedures about the Event Management.

Procedure

Access the functionality through the main menu Processes > Continuity Management > Continuity;
Find the continuity you want to invoke and click on "Advance";
In Continuous Operation, click on "Invocation".
To start the continuity procedure, the basic data of the procedures should be already registered in the Initiatives/Requests/Procedures Automatic Action.
Click on "Start Main Continuity Plan" to start the continuity main procedure, that should be registered in the implementation phase of the continuity plan;
Click on "Start Auxiliary Continuity Plan" to start the auxiliary procedures of the continuity;
To verify the request procedure of the continuity, click on "Description";
To view the procedure request of the continuity, click on "View";
To capture a continuity procedure request to be executed, click on "Capture Task";
To execute the continuity procedure request, click on "Execute", where the request attendance screen will be presented;
The video related to the activity is an example of invocation of the "Auxiliary Continuity Plan".