Managing Team with Kanban
This option allows the team managers to monitor the details of the tickets’ attendance with the help of a Kanban styled table of users and responsibilities. Kanban uses cards to indicate the attendance of production flows.
In these cards, indications are given about a certain task:
For example, "To Execute"/ "In Execution"/ "Done", and whenever the flow advances its positioning changes to the right in the frame.
Before getting started
It's necessary to have at least one ticket registered, in addition to have an access profile with the permission to access, execute and delegate tickets.
Procedure
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket view in the Attendant mode, through the button "Per attendant";
- Filter the cards view;
- Manage the cards according to what’s needed.