Notifying Responsible for the Knowledge Expiration
This knowledge is intended to guide into the configuration of the e-mail notification to notify the responsible (creator and publisher) about the expiration of the knowledge article.
Before getting started
It is necessary to have at least one knowledge registered in the knowledge base.
Procedure
- Configure the parameter 78 with the number of days previous to the knowledge expiration, which is intended to notify the responsible for the knowledge;
- Create a routine for the batch processing notification:
Access the functionality through the main menu System > Batch Processing and click on "New".
Define the routine description, select the type "Java Class" and put the situation as "Active";
Select the appointment as "Daily" and indicate the time at which the routine process will happen;
In the area "Content", copy the script below:
br.com.4biz.citcorpore.quartz.job.VerificaValidadeBaseConhecimento
Click on "Save".
3. It is possible to customize the email template. Just access the functionality through the main menu System > Settings > E-mail template, select the email template with ID = "7" and make the needed change.