Problem E-mail Key Fields
This document is intended to provide the available fields to reference information in Problem Management and insert it into the e-mail templates.
List of Key Fields
The following key fields are listed below for insertion into the problem-related e-mail template record:
Key Fields | Description |
|---|---|
${ASSOCIATEDERRORMESSAGE} | Associated Error Message. Reports the associated error message that was described in the evaluation and diagnosis of the problem. |
${CAPTUREDATETIME} | Date and Time of Starting the Problem Log. Informs the date and time when the problem was logged. |
${CLOSURE} | Closing the Problem. Reports the description of the Problem’s closure. |
${CONTACTEMAIL} | Contact E-mail. Informs the contact's e-mail address. |
${CONTACTNAME} | Contact name. Provides the name of the requester for contact. |
${CONTRACT} | Contract agreement. Informs the name of the contract regarding the problem. |
${CORRECTACTIONS} | Actions Taken Correctly. Informs the description of the actions performed correctly during the review of a problem. |
${CURRENTGROUP} | Executor Group. Informs the name of the executing group of the Problem. |
${CURRENTPHASEID} | Current problem identification situation. It informs the ID of the phase in which the problem is. |
${DEADLINE} | Limit Time to Answer the Problem. Informs the deadline (date and time) to complete attending the problem. |
${DEADLINEHH} | Hours to attend to the problem. Informs the deadline (in hours) to attend to the problem. |
${DEADLINETOSOLVE} | Deadline to Solve/Workaround the problem. Reports the deadline to solve/work around the Problem. |
${DESCRIPTION} | Problem description. Informs the description of the Problem. |
${DIAGNOSTIC} | Diagnosis of the Problem. Reports the description of the problem diagnosis. |
${ENDDATETIME} | Date and Time of Problem Completion. Informs the date and time when the problem was terminated. |
${FUTUREIMPROVEMENTS} | Possible Future Improvements. Informs the description of possible future improvements regarding a problem registered during its review. |
${IMPACT} | Impact of the Problem. Informs the ID of the impact of the Problem. |
${INCORRECTACTIONS} | Actions Taken Incorrectly. Informs the description of the actions performed incorrectly during the review of a problem. |
${OWNERNAME} | Responsible for the Problem Answer. Informs the name of the current person responsible for the Problem. |
${PRIORITY} | Priority. Informs the priority of the problem. |
${PROACTIVEREACTIVE} | Problem Management. Informs problem management (proactive or reactive). |
${PROBLEMID} | Issuer Identification Number. Informs the identification number of the Problem. |
${PROBLEMRECURRENCE} | Recurrence of the problem. Informs the description on how to prevent recurrence of the problem concerning the major Problem review. |
${REQUESTERNAME} | Name of Applicant. Informs the name of the requester of the Problem. |
${SATISFACTIONSURVEYLINK} | Link to a satisfaction survey. Informs the link to evaluate the Problem. |
${SEVERITY} | The severity of the problem. Informs the severity of the problem. |
${STATUSDESCRIPTION} | Status of the Problem. Informs the status of the Problem. |
${THIRDRESPONSIBILITY} | Liability of Third Parties. Informs the description of third-party liability during the review of the Problem. |
${TITLE} | Problem Title. Informs the title of the Problem that was registered. |
${URGENCY} | The Urgency of the Problem. Informs the identification of the Problem Urgency. |