Problems Advanced Search
This functionality allows managers to search for problems according to the filters defined by the user.
Procedure
- Access the main menu Processes > Problem Management > Problem;
- In the search field, click on the arrow pointing downwards icon and then on "Advanced search";
- Define the filters needed for the search (Opening Period, Requester, Problem Category, others);
- Click on "Search";
- To create the problem report in PDF, click on "Create PDF";
- To create the problem report in Excel, click on "Create XLS";
- To view the information of the problem, after the search, click on "View", available in the items list;
- If you want to view the problem occurrence, after clicking on "View", click on the icon "Execution Registration" (the last icon on the right side of the screen). In this screen, it is also possible to register new occurrences by clicking on "Add Occurrences" and completing the mandatory fields.