Registering Problem Occurrences
This functionality allows registering any occurrences related to the problem.
Procedure
- Access the main menu Processes > Problem Management > Problem;
- Find the problem to which you want to include the occurrence registration and click on "Open”;
- Click on the icon "Execution Registration" (the last icon on the right side of the screen, below the search field);
- Click on "Add Occurrence" and complete the mandatory fields;
🖊 Note: It is possible to register a new category and origin that fit the best to the occurrence, by clicking on the “+” icon and completing the necessary fields. All actions taken from creation to closure are recorded in the history, serving as an Audit.
5. Click on "Save".