Registering Service Continuity Strategy
Continuity Registration is a process that passes through several phases. The second phase of this process is the Requirements and Strategy, where the vital functions, business impact analysis, risks evaluation, and continuity strategy will be defined. This functionality allows registering the IT service continuity strategy.
In this screen, it is presented a green stripe, informing the percentage of functions for the executive summary, and a red stripe that informs the percentage of vital functions not contemplated to the objective.
Before getting started
The existence of a defined service in the Portfolio and Catalog Management process.
It is necessary to have registered the Continuity Registration, the policy and continuity project already defined. In addition to the vital functions, business impact analysis, and continuity risks evaluation.
It is also necessary to have previously registered the threat and threat category, both linked to each other. In addition to having registered the risk and risk category.
It is equally necessary to have registered the automatic actions of Incident, Request and Procedures about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Find the continuity you want to link the continuity strategy and click on "Advance";
- In Requirements and Strategy, click on "IT Service Continuity";
- Complete the fields necessary;
- Click on "Select Vital Function" to search and link the vital function you want and then complete the fields:
Field | Description |
|---|---|
Select Vital Function | Select the vital function, it will have the following actions: Services - to see the services of the vital function; Scenarios - To view the scenarios of vital function; Delete - To delete the vital function |
Recovery Measures | Establish the recovery measures |
Risk Response Measures | Establish the risk response measures |
Critical Service
The tool will present a list of critical services associated with vital business functions. This information is also available in the BI report.
6. Click on "Save".