Searching Configuration Item
The configuration management database can easily contain hundreds or even thousands of items of the most different types.
For this reason, the ability to find information is crucial for the proper execution of the process.
4biz makes available, in the Configuration Items Management screen, several ways to search among the configuration items and their attributes.
💭 Did you know?
The search can be limited only to the identification of configuration items, as well as extended to their components and attributes. The option is configured using the key next to the search box.
Procedure
- Access the functionality through the Navigation Menu > Processes > Configuration Management & ITAM > CMDB;
- Click in the search field and type the text to be searched.
- For specific search filters, click on the icon symbolized by a "down arrow", in the search box:
Filter by group
It allows viewing the configuration items for a given group;
- Click on the "Group" button and choose a group of configuration items. Only configuration items from the selected group will be listed;
- Click on the "Search" icon.
Filter by type
It allows viewing the type of configuration item;
- Click on the "Type" button and choose the type of configuration item. Only configuration items of the chosen type will be listed;
- Click on the "Search" icon;
Filter by process
It allows viewing the configuration items related to the processes: Request, Incident, Problem, Change, and Release;
- Click on the "Process" button and choose the process. Only configuration items associated with items in the chosen process will be listed;
- Click on the "Search" icon;
💡 Tip: To return to the home screen, click on the "left arrow" symbol icon.