Service Level Requirement
The Service Level Requirement (SLR) is the requirement of a client to an IT service, based on the business objectives and it's used to negotiate the service level targets.
This feature provides a variety of actions, such as including, changing, and deleting a service level requirement.
Before getting started
To register a service level requirement, it is necessary to previously register an employee.
Procedure
Access the functionality Service Level Requirement through the main menu Processes > Service Level Management > Service Level Request;
Searching SLR
It will appear the filters available to search for the SLR in case you want to find an SLR already created or editing one.
Filter | Description |
|---|---|
Subject | You can search by the subject of the SLR, described in the creation phase |
Situation | You can search by the status of the SLR: Active, Inactive, Planning, or Under Review |
Once you use the filters to search for the SLR, it will appear in the list below the filters, showing its Subject and Situation. The actions available for the SLR are:
Action | Description |
|---|---|
Edit | If you want to change or view any information on the SLR. The fields are the same as the creation |
Delete | If you want to delete the SLR |
Registering/Editing SLR
Click on "New" to create a new SLR or on "Edit" to edit the information of an SLR already created
Field | Description |
|---|---|
Requester (*) | The requester of the SLR |
Requested in (*) | Set the date when the request was made |
Situation (*) | Select the status of the request. We have the options: Active, Inactive, Planning and Under Review |
Subject (*) | Inform the subject of the SLR |
Detail (*) | Give all the details about the service level requirement you are creating |
(*) Indicate mandatory fields
Saving SLR
Once you complete all the information necessary for the SLR, you will have the following actions:
Action | Description |
|---|---|
Create SLA from this Requirement | This field appears when the SLR is already created and you want to edit it. It is possible to create an SLA already linked to the SLR |
Save | To create the SLR or to change it when you are editing an SLR |
Clear | To return the fields to the default |
Delete | To delete the SLR |