Suspending and Reactivating Multiple Tickets
This functionality allows the suspension or reactivation of multiple tickets at the same time.
Before getting started
To suspend/reactivate multiple tickets, it's necessary to:
Have some tickets previously registered;
Have permission to suspend or reactivate multiple tickets;
Previously register the contract, employee, group and ticket justification.
Procedure
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the icon “Options” located in the top right corner of the screen and in "Suspension/Reactivation":