Suspending Ticket
After a ticket is created, it's possible to manage its steps, including suspending the attendance, making the process more efficient.
Before getting started
For the ticket suspension to be enabled:
The attendant should have permission to execute this action,
Have previously registered the justification of the suspension.
Procedure
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Select or search for the ticket;
- Click on the ticket, select the button “More Options” and choose the option "Suspend".
What to do next
Verify in Service Desk ticket list page that the ticket has the status "Suspended".