Verifying Service Audit
This functionality allows verifying the service history for it to be audited.
The guidance described in this knowledge can be followed to verify the history of IT/Business Service and Support/Technical Service.
Before getting started
To verify the service audit history, it is necessary to have a portfolio defined.
Procedure
- Access the functionality through the main menu Processes > Portfolio and Catalog Management > Portfolio;
- Access the Service Portfolio and click on "Advance";
- Click on "Advance" in the service that needs to be audited;
- Click on "Service Audit" tab;
- Enter the date range you're looking for or select the category;
- Click on "Search";
- If it is necessary to register the details of the audit, click on the "Register Occurrences";
- Complete all mandatory fields;
- Click on "Save".