Verifying Service Availability
This functionality is intended to verify the CI availability group.
Before getting started
Previous registration of the availability group.
It is also necessary to link the calendar, the service level agreement of type "Availability" and the cost per hour of unavailability to the: configuration item, configuration item group, and service contract.
Procedure
- Access the functionality through the main menu Processes > Availability Management > Availability;
- Click on the tab "Service";
- Click on the “+” symbol, located on the Filters area, to search for the service you want;
- It can be added several items, the amount you want, to the verification;
- Once you add the service, you can update the charts presented after this field by clicking on "Update Charts".
- Verify the information in Availability by period. You can set the period you want and click on "Update" to view it.
- Verify the information in Total Availability. You can set the period you want and click on "Update" to view it. You can also download it by clicking on "Save table". You can click on the slices of the chart to see the details about the CI's time distribution: Available, Unavailable and Scheduled change. In the chart, in the end, there is the following information:
Information | Description |
|---|---|
Name | The name of the service |
Availability | The total number of the service availability |
Availability Agreement | It presents the total of the available agreement |
Availability Difference | It presents the total difference for the availability |
Unavailability Time | The time of unavailability |
Unavailability cost by hour | It presents the cost of unavailability |
The total cost of unavailability | The total for the cost of unavailability |
8. Verify the information in Unavailability Occurrences. You can set the period you want and click on "Update" to view it. It is also possible to download it by clicking on "Save table".