Additional Features
Racer 4biz

Creating a Ticket using Racer4biz App

7min

This document will show you how to create a new ticket using the mobile app Racer 4biz.

Before getting started

Install the app Racer4biz for Android or IOS;

Have access credentials to the system.

Procedure

  1. Open the app using your mobile and log in;
  2. After you log in, you will see the ticket screen with 3 visualization options:

Option

Description

My Tickets

In "My Tickets", there will be a tab with all tickets created by the user. You can see the details by clicking the tickets.

All Tickets

The "All Tickets" tab will show a list with all tickets assigned to the group the user is related to and that they are allowed to capture. Clicking one of the tickets will show the details.

Approve Ticket

In "Approve Tickets", you will see a list of tickets the group of the user has permission to approve. Clicking one of the tickets will show the details.

  1. To create the ticket, go to the orange button with the "+" symbol. You will be redirected to the ticket creation screen. Follow these steps to create a ticket:
  2. The creation is divided into 3 steps.

First Step - Identification of the Requester

Fill in the required fields to identify the user who is creating the ticket:

Field

Description

Requester Name

Field to identify the name of the requester, which will load a list of names while you type. If the solicitor is not registered it is not possible to open the ticket.

E-mail

Field to inform the e-mail of the requester, which is automatically filled when selecting a registered requester.

Unit

Field to inform the unit of the requester, which is automatically filled when selecting a registered requester.

Location

Field to select, on a pre-registered list, the location.

Source of Contact

Field to select, on a pre-registered list, the origin of the contact.

After filling the fields, click on the "Advance Step" to go to the next step of the creation process.

Second Step - Identification of the Service

Fill in the required fields for the identification of the service the solicitor is requesting with the ticket:

Field

Description

Portfolio

Field to select, from a pre-existing list, the portfolio

Service

Field to select, from a pre-existing list, the service

Activity

Field to select, from a pre-existing list, the activity

Contract

Field to select, from a pre-existing list, the contract

After filling the fields, click on the "Advance Step" to go to the third page of the creation process.

Third Step - Ticket Description

Fill in the required fields to describe the request:

Field

Description

Creation Form

By selecting this option, a screen will be shown with the survey created by the administrator. This screen will only be shown when it is linked to the flow of creation or when the user selects this option on the request register portfolio.

Description

Field to inform the description of the ticket.

Attachments

The attachment button allows the addition of files to the ticket. On mobile, there will be 3 options to use: Open camera, Open gallery, and send the document. The 3 options will open the corresponding app on the mobile so the user can select the file. After selecting the file, the attachment will have options to delete files, cancel and confirm.

At last, there will be a message with the option to Finish the ticket creation. After clicking on this button, the following message will pop up saying "Ticket XXXX has been created successfully." and the OK button.