Platform Administration
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Introduction to Platform Admin...
Automation
Escalation Automatic Action
1min
This functionality allows the Manager to add, change and delete scheduled actions triggered by escalations.
This feature provides a variety of actions, such as including, changing, and deleting automatic actions of escalation.
- To access click on the main menu System > Automatic Actions > Escalation Actions;
- Click on "New";
- Fill in the available fields;
- Click on "Save".