16 Processes
Knowledge
Notifying Responsible for the Knowledge Expiration
2min
This knowledge is intended to guide into the configuration of the e-mail notification to notify the responsible (creator and publisher) about the expiration of the knowledge article.
It is necessary to have at least one knowledge registered in the knowledge base.
- Configure the parameter 78 with the number of days previous to the knowledge expiration, which is intended to notify the responsible for the knowledge;
- Create a routine for the batch processing notification:
- System > Batch Processing and click on "New".
- Java Class" and put the situation as "Active";
- Daily" and indicate the time at which the routine process will happen;
- Content", copy the script below:
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- Save".
3. It is possible to customize the email template. Just access the functionality through the main menu System > Settings > E-mail template, select the email template with ID = "7" and make the needed change.
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