16 Processes
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Incident and Request
Use
Suspending and Reactivating Multiple Tickets
3min
This functionality allows the suspension or reactivation of multiple tickets at the same time.
To suspend/reactivate multiple tickets, it's necessary to:
Have some tickets previously registered;
Have permission to suspend or reactivate multiple tickets;
Previously register the contract, employee, group and ticket justification.
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the icon “Options” located in the top right corner of the screen and in "Suspension/Reactivation":
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