16 Processes
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Incident and Request
Use
Suspending Ticket
3min
After a ticket is created, it's possible to manage its steps, including suspending the attendance, making the process more efficient.
For the ticket suspension to be enabled:
The attendant should have permission to execute this action,
Have previously registered the justification of the suspension.
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Select or search for the ticket;
- Click on the ticket, select the button “More Options” and choose the option "Suspend".
Verify in Service Desk ticket list page that the ticket has the status "Suspended".
