16 Processes
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Incident and Request
Use
Validating and Closing the Ticket
2min
After a ticket is attended, its execution should be validated and the ticket closed.
It's necessary to previously register the ticket and have permission to validate it.
- Access the functionality Ticket Management through the main menu Processes > Ticket Management > Ticket;
- Click on the ticket you want and then in the icon “Open”;
- Certify the ticket attendance was done according to what was requested;
- Click on the "Option" button and define the next step:
