My Desk

My Desk is a software developed by Run2biz Corporation®. It is a tool for support ticket management, ideal for enhancing your support and Service/Help Desk operations. With it, you can manage tickets and support cases comprehensively, organize your team's work, and rely on reliable metrics.

Boost your service management and deliver the best customer and team experience. Our platform is fully automated and offers features such as:

The software allows for straightforward and efficient support management, keeping your company organized and your customers satisfied.

The intuitive interface provides a complete overview of tickets and relevant information, including opening dates, response times, and more.

Prioritizing support cases helps optimize your time, giving priority to those with higher urgency or complexity.

A Service Desk software is a tool that organizes and structures support requests. It enables the organization of requests from areas such as IT, HR, and Finance, among many others. Also known as a "Ticket System", these various requests (also known as cases or tickets) allow for efficient management and productivity improvement, providing precise information about services, agents, deadlines, and impacts.

With My Desk, you can evolve when it makes the most sense and transfer your entire history to the Enterprise version of 4Biz Service Management, supported by 16 ITIL processes and easily integrated with CRMs, ERPs, WhatsApp, Facebook Messenger, Telegram, the company's Legacy Systems, and much more!