Chatbot

here you will see how to configure and use the chatbot, either through the my desk chat itself or through integration with whatsapp chat button chat button on every page of my desk, you will find a blue chat button in the bottom right corner of the screen the chat has pre programmed functions that help with opening a ticket, viewing its status, and other functions \ chat header the header has the following functions chat avatar close the chat window \ menu do chat when you open the chat, any initial interaction will take you to the menu type "hi," for example, and after an initial greeting, the chat will present the following menu options open a ticket ; opens a ticket the chat will present the options portfolio, services, and activities check a ticket ; shows the numbers of open tickets click on them and the following information will be displayed request number; opening date; status; deadline; description end conversation; the chat conversation ends whatsapp setting it up in my desk whatsapp setting it up in my desk the my desk chatbot can also be used via whatsapp to do this, you need to configure the number on the chatbot page within my desk we've prepared a video tutorial that will easily teach you how to configure it check it out below /vi botmaker botmaker the specification below serves as a manual for using the broker https //go botmaker com/ 1 create an account através do link abaixo, se inscreva na botmaker https //go botmaker com/new/ it's not possible to create a personal account therefore, you need to create a business account that has a whatsapp number 2 obtaining botmaker api credentials to obtain the user id and token , follow the steps below go to go botmaker com/ access the channels and integrations option in the side menu (gear icon); access the botmaker api ; click on the credentials tab; click on generate credentials ; copy the user id and access token 3 setting up a webhook to configure the webhook, follow the steps below open the chatbot menu in my desk; click on configure integration; a small window will open in the center of the screen, keep this window open; access go botmaker com/ click on the channels and integrations menu; click on the channels submenu; the connected integrations will open; click on configure, in the first integration whatsapp copy the phone number; return to my desk; paste the phone number in the "whatsapp number" field; copy the lunaris url; return to botmaker; click on the channels and integrations/webhooks menu click on new webhook a configuration window will appear in the center of the screen; select the phone number; paste the lunaris link in "incoming message notification url"; click validate and save go back to the bootmaker api page; copy the user id and token; paste them into the configuration window in my desk; click save settings now all you have to do is test the whatsapp number