FAQ
Answer: My Desk is a customer support platform that helps your company manage and organize all service tickets in one place. It keeps everything under control—deadlines, responsible teams, feedback, and more.
Answer: Subtickets are smaller service requests linked to the main ticket. They’re used to break down specific issues and are easy to track inside the parent ticket or the main list. Learn more at SubTicket.
Answer: After your issue is resolved, you’ll get an email with a link to share your feedback. Your opinion helps us improve the service continuously.
Answer: Absolutely! You can upload your company logo and choose the platform colors to match your brand’s look and feel. Learn more at Personalization
Answer: Managers have access to a dashboard with customer satisfaction data, metrics, and insights to help guide decisions and improve team performance. Check all documentation Administrator.
Answer: Yes. The platform follows data protection laws like Brazil’s LGPD and uses encryption and access controls to keep your information safe. Learn everything in LGPD
Answer: Yes! You can test My Desk for 30 days completely free. Just register! Learn more at Free Trial.
Answer: Nope. Setup is quick and simple, and our support team is here to help if needed.
Answer: Definitely. Each department can have its own workflows, SLAs, and dashboards.
Answer: Not at all. AI helps speed things up, automate tasks, and reduce repetitive work—but your team stays in charge.
Answer: Yes! My Desk supports omnichannel service, including WhatsApp and chatbot integrations.
Answer: You’ll have access to:
- Step-by-step guides and tutorials for admins, agents, and requesters
- Email support: [email protected]
- Terms of use, privacy policy, and data compliance documentation