FAQ

1 🧭 what is my desk? answer my desk is a customer support platform that helps your company manage and organize all service tickets in one place it keeps everything under control—deadlines, responsible teams, feedback, and more 2 🧵 what are subtickets? answer subtickets are smaller service requests linked to the main ticket they’re used to break down specific issues and are easy to track inside the parent ticket or the main list learn more at docid\ dnay0ai9kjxjurojqvrre 3 ✍️ how does the satisfaction form work? answer after your issue is resolved, you’ll get an email with a link to share your feedback your opinion helps us improve the service continuously 4 🎨 can i customize it with my brand? answer absolutely! you can upload your company logo and choose the platform colors to match your brand’s look and feel learn more at docid\ sskbpl7z1mabu42ts9fr 5 📊 what do managers see that’s different? answer managers have access to a dashboard with customer satisfaction data, metrics, and insights to help guide decisions and improve team performance check all documentation docid\ vr1xkifarmrdmc8brkebe 6 🔒 is my data secure? answer yes the platform follows data protection laws like brazil’s lgpd and uses encryption and access controls to keep your information safe learn everything in docid\ blb0y osgxgdzbhlx1h4r 7 🧪 is there a free trial? answer yes! you can test my desk for 30 days completely free just register! learn more at docid\ cdrb6s8 wlz 6hgthfkmv 8 🛠️ do i need an it team to get started? answer nope setup is quick and simple, and our support team is here to help if needed 9 📝 can different departments use it? answer definitely each department can have its own workflows, slas, and dashboards 10 🌍 will ai replace human agents? answer not at all ai helps speed things up, automate tasks, and reduce repetitive work—but your team stays in charge 11 🔄 does it work with whatsapp and chatbots? answer yes! my desk supports omnichannel service, including whatsapp and chatbot integrations 12 📩 what if i run into issues or have questions? answer you’ll have access to step by step guides and tutorials for admins, agents, and requesters email support support\@run2biz com terms of use, privacy policy, and data compliance documentation