Home screen

✨ \<font color="#14b8a6">new in this version\</font> \<font color="#2166ae"> administrator \</font> \<font color="#0f766e"> attendant \</font> \<font color="#c2410c"> appicant \</font> \<font color="#6b7280">(\</font> this indicator shows who will see this content \<font color="#6b7280">)\</font> welcome to my desk when you access my desk, the first thing you see now is the home screen it was created to give you a quick overview of what is pending and, for administrators, to guide you through the initial system setup the content displayed varies according to your user profile tea inicio mydesk what you see on the home screen summary cards all profiles will see two cards at the top of the screen, summarizing what is awaiting action \<font color="#0c121d"> my open tickets \</font> displays the number of your tickets that are still awaiting resolution clicking on it will take you to the my tickets screen awaiting my approval displays the number of items awaiting your approval clicking will take you to the my approvals screen, if you have this feature enabled initial setup guide \<font color="#2166ae"> administrator only \</font> below the cards, the administrator will find a guide with the 3 essential steps to get my desk up and running everyone will have access to this content, but only the administrator will have access to the links each step has a direct link to the corresponding configuration area \<font color="#2166ae">\</font> create your portfolio organize the services offered by your company into portfolios and activities this forms the basis for users to open support tickets \<font color="#2166ae"> go to \</font> configure your sla define response times for each type of call, ensuring your team meets service level agreements \<font color="#2166ae"> go to \</font> configure the knowledge base create articles and documents that users can access and that ai can use to suggest solutions in support tickets \<font color="#2166ae">go to \</font> \<font color="#f97316"> tip\</font> the initial setup guide remains visible on the home screen, even after completing these steps use it as a quick shortcut to access these areas whenever you need them guided tour \<font color="#2166ae"> administrator \</font> \<font color="#0f766e"> attendant \</font> \<font color="#c2410c"> applicant \</font> when you access the homepage for the first time, a guided tour will begin, giving you a complete overview of all of my dek you can choose to start the tour, click the start button; to cancel the tour, click the cancel button; check the option i don't want to see this screen anymore