 is the main point of contact with the system for a standard user. It includes all the services and activities offered by your organization, allowing users to request these services.

 is the first screen displayed. If you are on another screen or it does not open automatically, follow the steps below.

If the user does not see one or more services, check the links, as they may not be linked to a Group.

 application from the applications menu on the left.

 in the top menu, as highlighted in the image below.

home screen provides a simple and practical way to check all available services, request an activity, and track the progress of existing requests. 

At the top of the page, you can search for 

using the search bar, as well as switch between the tabs: 

Activities, My Tickets, and External Applications.

This tab displays all available activities for the user, as registered in the organization's portfolio.

The available activities are divided into portfolios. At the top of the screen, below the tabs, you can quickly navigate between portfolios with a single click.

Each activity is displayed in a block alongside other activities from the same portfolio. Inside each block, you'll find a brief description of the activity and a small icon indicating the service.

This tab will display all tickets opened by the user for tracking, as well as quick identification information for each ticket.

Below the menu, a list is displayed with all the user's open tickets based on the selected filters, along with quick identification details for each ticket.

You can filter the list of tickets using the search box, filter by status, and change the display order in the central menu, as detailed below:

In the 

 you can search using the search field at the top of the screen by:

: In some columns, it is possible to sort the tickets by:

: There is a filter in the Status column where you can select tickets by:

The Approvals tab contains a list of tickets that are awaiting approval to be processed.

The External Applications tab displays links to other websites or tools outside of My Desk. These links can be modified based on the organization's needs.

When clicking on a link, the user will be redirected to the respective tool in a new browser tab

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