Satisfaction Survey

satisfaction survey satisfaction survey the dashboard tab also displays the satisfaction survey menu, which provides results according to the selected period \ dashboard view when you open the search dashboard, you see consolidated results from the last few days filters the filters are the same as those in the dashboard menu, which are select portfolio, select service, select activity, select responsible, start date and end date as filters are applied, it is reflected in the graphs below it is also reflected in the total numbers which are total shots; answered; unanswered; completion rate csat the csat (customer satisfaction score) chart is a metric that measures customer satisfaction based on their responses to a question about their experience, sent after their ticket has been handled customers rate their satisfaction between 'very dissatisfied' and 'very satisfied' the csat score indicates the proportion of customers who are satisfied (rating 'satisfied' or 'very satisfied') in relation to the total responses grading scale satisfaction evolution an area chart shows the evolution of csat scores for selected days response list at the end of the page, a list of all responses or selected responses is presented according to the filtered period depending on the number of responses, the list is presented in pages that can be navigated using the numbers in the bottom right corner of the page the items presented in this list are ticket number; title; assessment; comments; date of response; responsible